Event Terms & Conditions
● Quotes are valid for 30 days.
● We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 25% payment and approval of these terms + conditions.
● It is your responsibility to review all event details, including the date, event venue, and quantities of items to be delivered.
● A booking is confirmed upon electronic signature of these terms + conditions as well as receipt of an initial non-refundable 25% payment.
● This initial payment is non-refundable. It is compensation for our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date.
● This payment will be deducted from the total owing.
● Signing this agreement confirms you have proofread and approved all the details of your event.
● Changes to the quote can be made under the conditions outlined in the “Changes to Quote” section.
● The balance owing on your order is due 30 days prior to your event date.
● We cannot deliver any items or event designs without final confirmation of payment receipt.
● Payments can be made by credit card (2.3% fee) / direct deposit.
Changes to Quote
● Upon accepting this quote, you are agreeing to the items and to the total value listed.
● Should you wish to make changes to the items in this quote, we require a minimum of 30 days notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed upon estimate.
● Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section.
● All changes must be made in writing to Francesca@polyanthi.florist
● If the client decides to cancel this agreement, it must be done in writing to firstname.lastname@example.org at least 30 days before the event.
● Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance.
● If you cancel your event and provide more than 30 days notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 25% payment will be refunded.
● We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the initial 25% payment).
Rescheduled & Relocated Events
● The client must advise of any change to the event venue or event date in writing to email@example.com
● We will do our best to accommodate new dates or location changes however we cannot guarantee our availability.
● If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 25% payment made remains non-refundable.
● If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.)
● We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices).
● We will make every effort to honour the original agreed price, however the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices.
● Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 14 days prior to your event date.
Product Substitution & Availability
● All flowers and foliage are subject to seasonal quality and availability.
● Unfortunately we cannot guarantee availability, exact colours or shades of specific product. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability.
● Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in our supplied design inspiration (linked at the top of your quote).
● We reserve the right to substitute all products to ensure the highest quality ingredients are used. If needed, a final consultation can be arranged to discuss alternative options.
● Containers and vases may change due to supplier issues; we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event.
● Refunds will not be given for minor changes in flower type or appearance.
● Upon delivery (or collection) the client assumes all responsibility and care for your flowers and designs.
● All hire items remain our property and are provided on a hire only basis, unless purchased by the customer.
● All hire pieces must be returned to us within 48 hours of the event, unless agreed otherwise.
● Please advise your guests that all hired items (e.g. vases & votives) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item not returned to us.
● Clean, unbroken return of all hired stock is your responsibility.
● Lost, broken or damaged stock on hire from us must be paid for in full, by you.
● We reserve the right to charge an additional holding fee for hire items. We also reserve the right to charge the client full replacement costs for items damaged, lost or broken.
Photographs & Video Footage
● We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.
● Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission.
● Any photos provided to us by your photographer will only be used by us for promotion and marketing of our business. Photographer’s credits will only be displayed if requested.
● We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.
Installations + Large Scale Designs
● It’s the client’s responsibility to advise the venue / events manager regarding the scope of designs.
● The responsibility remains with the client to seek the required permissions from the venue to construct any hanging, suspended or other uncommon floral installations.
● We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.
Supplying Your Own Vases + Structures
● Please check that your vases and vessels are water tight before you drop them off to us.
● If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue manager as to how and when this can be set-up.
● We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client.
● We cannot be held responsible for any damage done to items hired by the client.
● We respect your privacy. Your names, event date, contact details, order information & pricing will be treated with complete privacy.
● We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.
Impact of COVID-19
● We take public health seriously and adhere to all health and safety requirements: masks, gloves, proper sanitary measures and social distancing are a part of our basic service standards.
● Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing.
● Should we be required to quarantine in the lead up to your event date, we will advise you in writing and provide you with our plan of action.
● Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible.
● In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.
● In the instance the force majeure event results in the cancellation or relocation of the event within 30 days of the planned date, and the event date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events), you agree that you will be liable for:
○ The initial 25% payment; and
○ An amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.